Shipping policy

Effective date: July 7, 2026

1. Order Processing

Orders are processed within 1 to 2 business days. Orders placed over a weekend or on a US public holiday will begin processing on the following business day. During high-volume periods (such as seasonal holidays or product launches), processing may take slightly longer, and we will notify you via email if there is a significant delay. Once your order dispatches, you will receive a confirmation email with your tracking details.

2. Shipping Methods, Costs, and Delivery Timeframes

We offer Free Standard Tracked Shipping on all US orders with no minimum spend required. What you see at checkout is the final cost—there are no hidden fees, duties, or extra taxes upon delivery.

  • Handling / Processing Time: 1 to 2 business days

  • Transit Time: 6 to 8 business days after dispatch

  • Total Estimated Delivery Time: 7 to 10 business days from the order date

Note: Business days do not include weekends or US public holidays. Estimated delivery windows are targets provided by carriers and may occasionally vary due to severe weather, regional carrier delays, or high seasonal volume.

3. Tracking and Order Status

After your order is dispatched, you will receive a shipping confirmation email containing a tracking number and direct tracking link. Please allow 1 to 2 business days for carrier tracking information to update online after receiving your tracking email. If you do not receive a tracking confirmation within 5 business days of placing your order, please check your spam folder or email us at support@arthurbenson.com.

4. Carriers

Orders are delivered via reliable national shipping carriers, including USPS, UPS, or FedEx. The specific carrier is assigned automatically based on the shipping address and package dimensions.

5. Delivery Destinations & Coverage

We currently ship exclusively to addresses within the United States (all 50 states).

  • Supported Destinations: Standard residential addresses, commercial addresses, and P.O. Boxes.

  • Excluded Destinations: We currently cannot ship to international addresses, US Territories (e.g., Puerto Rico, Guam), or APO/FPO military bases.

6. Address Accuracy & Modifications

Please ensure your shipping address is accurate before completing checkout, as orders enter processing rapidly. We cannot guarantee address changes after an order has been submitted.

If a package is returned to us due to an invalid or incomplete address, we will hold the parcel for up to 14 days and attempt to contact you. We can re-dispatch the package to a corrected address (additional shipping fees may apply) or issue a refund.

7. Delivery Issues and Delays

If your package has not arrived within 15 business days of dispatch, please contact our support team so we can initiate a carrier search. In cases of significant carrier delays or severe weather disruptions, we will proactively notify affected customers via email.

8. Lost or Damaged Packages

  • Missing / Stolen Packages: If tracking shows your parcel as "Delivered" but you cannot locate it, please check with household members, neighbors, and your local carrier center. If the package remains missing, contact us within 7 days of the marked delivery date so we can open an investigation.

  • Damaged Items: If your order arrives damaged, please email support@arthurbenson.com within 7 days of delivery with your order number and photos of the damaged item and packaging so we can issue a replacement or full refund.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking your order, please contact us:

  • Email: support@arthurbenson.com

  • Phone: (312) 210-7616

  • Address: Arthur Benson, 3301 W 47th Pl, Chicago, IL 60632, United States