Shipping policy

Effective date: July 7, 2026

1. Order Processing

Orders are processed within 1 to 2 days, Monday to Friday. Our daily order cut-off is 2:00 PM CST: orders placed before then begin processing the same working day, and orders placed after are processed the next working day. Orders placed over a weekend or on a US public holiday start processing the next working day. During busier periods, such as holidays or a new launch, processing may take a little longer, and we'll get in touch if there's a meaningful delay. Once your order is on its way, you'll get a confirmation email with your tracking details.

2. Shipping Methods and Timeframes

Every order goes out with standard tracked delivery.

  • Processing time: 1 to 2 days, Monday to Friday.

  • Transit time: 6 to 8 days, Monday to Friday, after dispatch.

  • Total estimated delivery: roughly 7 to 10 working days from when you order.

Working days are Monday to Friday and don't include weekends or US public holidays. These are estimates rather than guarantees, and they can occasionally shift because of carrier conditions, severe weather, or other things outside our control. If your order runs past this window, have a look at Section 8.

3. Shipping Costs

Standard tracked shipping is free on every US order, with no minimum spend. What you see at checkout is what you pay, and there's nothing extra to cover in duties, taxes, or fees when it arrives.

4. Tracking and Notifications

After your order is dispatched, you'll get a shipping confirmation email with a tracking number and a link to follow the parcel. Tracking can take 1 to 2 business days to start updating once it's sent, which is normal. If you can't spot the tracking email, check your spam folder first. If you still don't have tracking within 5 business days of ordering, drop us a line at support@arthurbenson.com and we'll resend it.

5. Carriers

Your order is delivered by a trusted national carrier like USPS, UPS, or FedEx. Which one handles your parcel depends on your address and what's available in your area.

6. Delivery Areas

For now we ship within the United States only, all fifty states included. We deliver to standard residential and business addresses, as well as PO Boxes. At the moment we can't ship to international addresses, US territories, or APO/FPO military addresses.

7. Incorrect or Incomplete Addresses

Please double-check your delivery address before you finish ordering, since we start processing quickly. Getting an accurate, complete shipping address in at checkout is down to you. Once an order has gone out, we can't promise the address can be changed. If a parcel comes back to us because the address was wrong or incomplete, we'll get in touch to either resend it to a corrected address (a new shipping charge may apply) or refund the order. We hold returned parcels for 14 days while we wait to hear from you.

8. Delivery Issues and Delays

Most orders turn up within the expected window. Every so often a parcel takes longer because of severe weather, carrier disruption, or busy seasonal periods. If we find out about a significant delay affecting your order, we'll email you as soon as we can. If your order hasn't arrived within 15 business days of dispatch, get in touch and we'll chase it up.

9. Lost or Damaged Packages

  • Missing packages: If tracking shows your order as delivered but it's nowhere to be found, first check with anyone else at your address, your neighbours, and your local carrier. If it's still missing, contact us within 7 days of the marked delivery date and we'll investigate.

  • Damaged packages: If your order arrives damaged, email us your order number and photos and we'll sort a replacement or refund.

10. Contact

Any questions about your delivery? Contact us:

  • Email: support@arthurbenson.com

  • Phone: (312) 210-7616

  • Address: Arthur Benson, 3301 W 47th Pl, Chicago, IL 60632, United States