Refund policy

Effective date: July 7, 2026

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return or exchange. We currently ship to and accept returns from customers within the United States.

2. Item Condition Requirements

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, and unused

  • In their original packaging with all original tags attached

  • Accompanied by proof of purchase (order number or receipt)

3. How to Start a Return or Exchange

Email support@arthurbenson.com with your order number and the reason for your return. We will reply with return authorization and the exact destination address for your shipment.

Please note: Depending on the specific item, returns are processed through our international logistics facilities. Because of this, returns may need to be shipped to an overseas address. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

4. Return Shipping Costs & Fees

  • Standard Returns (Change of Mind): You are responsible for all return shipping costs and any associated customs duties. Because items may be routed to an international processing facility, international postal rates will apply. We recommend using a trackable and insured shipping service.

  • Restocking Fees: There are no restocking fees ($0) on any returned items.

  • Defective, Damaged, or Incorrect Items: If your order arrives faulty, damaged, or wrong, we cover all return shipping costs in full (see Section 7).

5. Refunds

Once your return is received and inspected at our facility, we will notify you via email regarding the approval status of your refund.

  • Approved Refunds: Processed back to your original payment method within 2 business days of approval. Depending on your bank or card issuer, funds may take an additional 3–5 business days to appear in your account.

  • Shipping Fees: Original shipping costs are non-refundable unless the return is due to an error on our part (damaged, defective, or incorrect item sent).

6. Exchanges

You can exchange an item for a different size or color within 30 days of delivery, provided it meets the condition criteria in Section 2. To receive your replacement item as quickly as possible, we recommend returning the original item for a refund and placing a new order online.

7. Faulty, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please email support@arthurbenson.com within 30 days of delivery with your order number and clear photos of the issue. We will arrange a replacement, repair, or full refund—including providing a prepaid return shipping label or reimbursing your return postage—at no cost to you.

8. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items marked as Final Sale at the time of purchase

  • Items that show signs of being worn, washed, or altered

9. Order Cancellations

Orders may only be canceled prior to processing and dispatch. If your order has already been packed or shipped, it cannot be canceled; please wait for the order to arrive and follow the standard return process outlined above.

10. Contact Us

If you have questions about this policy or need assistance with a return, please contact us:

  • Email: support@arthurbenson.com

  • Phone: (312) 210-7616

  • Address: Arthur Benson, 3301 W 47th Pl, Chicago, IL 60632, United States