Refund policy

Effective date: July 7, 2026

1. Return Window

You've got 30 calendar days from the day your order arrives to ask for a return or an exchange. We accept returns from customers in the United States, which is where we currently ship. See our Shipping Policy for delivery areas.

2. Condition of Returns

To qualify, items need to meet the following conditions:

  • Unworn, unwashed, and unused

  • Every original tag still attached and in their original packaging

  • Accompanied by proof of purchase

3. How to Start a Return or Exchange

Email support@arthurbenson.com with your order number and why you're returning the item. We'll reply with instructions and the return address. Do bear in mind that approved returns go to our returns facility and international return postage may apply. Since we'll confirm the address and the best way to send it first, please hold off until you hear from us, as anything sent back without instructions may not be processed.

4. Return Shipping Costs

  • Standard Returns: For standard returns, like a change of mind, return postage is down to you. We'd suggest a tracked, insured service so the parcel can be followed.

  • Prepaid Labels & Fees: We don't send out prepaid labels, and there are no restocking fees.

  • Defective or Damaged: If your order turned up faulty, damaged or wrong, we cover the return postage in full.

5. Refunds

Once your return is received and inspected at our facility, we will notify you via email regarding the approval status of your refund.

Approved refunds are processed back to your original payment method within 7 days of approval.

6. Exchanges

You can swap for a different size or colour within 30 days of delivery, provided the item meets the condition above. If you want the right size as quickly as possible, it's often fastest to return the original for a refund and place a fresh order.

7. Faulty, Damaged, or Incorrect Items

Email support@arthurbenson.com within 30 days of delivery with your order number and clear photos. We'll look into it straight away and sort a replacement, repair or full refund, return postage included, at no cost to you.

8. Items That Cannot Be Returned

The following items cannot be returned:

  • Anything marked final sale

  • Any item that's been worn or washed

9. Cancellations

Orders can only be cancelled before they go into processing. If yours has already been packed or sent, please wait for it to arrive and then start a standard return.

10. Contact

Should you have any questions about this policy or would like to start a return, please contact us:

  • Email: support@arthurbenson.com

  • Phone: (312) 210-7616

  • Address: Arthur Benson, 3301 W 47th Pl, Chicago, IL 60632, United States