Frequently asked questions

For now we deliver across the United States only, all fifty states included. We can't yet ship to addresses outside the US, to US territories, or to APO/FPO military addresses.

Orders leave our overseas fulfilment centre on an express service. We take 1 to 2 working days to get everything packed and on its way, then delivery runs another 6 to 8 working days, so most orders land within 7 to 10 working days of you placing them.

No. Your parcel may pass through customs, but we send everything with the paperwork it needs and cover the usual import handling, so there's nothing extra to pay when it arrives.

Yes. The moment your order leaves us we'll email a tracking number and link. It can take a day or two after dispatch before tracking starts updating, which is completely normal.

If it hasn't started being packed yet, email support@arthurbenson.com as quickly as you can and we'll do our best to change or cancel it. Once it's on its way, we can't stop it.

You've got 30 days from the day it arrives to ask for a return or an exchange.

It needs to be unworn, unwashed and unaltered, with the original tags and packaging still on, and proof of purchase.

Returns go back to our overseas returns centre, and the cost of sending it back is down to you. We'd suggest a tracked, insured service. The one exception is anything faulty, damaged or wrong, which we pay for in full.

Email support@arthurbenson.com with your order number and what's wrong. We'll send the steps and the right address, so hang on for that before posting anything back.

Email support@arthurbenson.com within 30 days with your order number and a few clear photos. We'll sort a replacement, a repair or a full refund, and it won't cost you a thing.

Once your return reaches us and passes a quick check, we refund your original payment method within 2 working days. Your bank may take a little longer to show it.

Every product page lists measurements, and our size guide explains how our pieces are cut. If you're stuck between two sizes, drop us an email before you order and we'll point you the right way.

You can swap it for another size within 30 days of it arriving, as long as it's unworn with the tags still on.

All the major credit and debit cards, along with the other options you'll see at checkout. Every payment is handled securely.

Yes. Your card details are handled by our secure payment processors and we never keep full card numbers. Our Privacy Policy explains how we look after your data.