Help
Frequently asked questions
Shipping & delivery
Where do you deliver?
We ship across all fifty US states. We're not currently able to send orders outside the United States, to US territories, or to APO/FPO military addresses.
How quickly will my order arrive?
We get orders packed and dispatched within 1 to 2 days, Monday to Friday. Our daily order cut-off is 2:00 PM CST, so orders placed before then start processing the same working day. Delivery then takes roughly 6 to 8 days, Monday to Friday. All in, most orders reach you within 7 to 10 working days of ordering.
Will I be charged anything on delivery?
No. We send every parcel with the correct customs paperwork and cover any import handling ourselves, so there's nothing extra owed when it lands.
How do I follow my parcel?
You'll get an email with a tracking link as soon as your order ships. Tracking can take a day or two after dispatch to begin updating.
Can I still change my order after placing it?
If it hasn't been packed yet, email us quickly at support@arthurbenson.com and we'll do our best. Once it's shipped it's on its way and can't be changed.
Returns & exchanges
What's your returns window?
Thirty days from the day your order lands, for either a return or an exchange.
What condition do you need items back in?
Unworn, unwashed and unaltered, with the original tags and packaging still attached, plus your proof of purchase.
Do I pay to send a return back?
For a standard return, like a change of heart, the return postage is yours to cover, and we'd suggest a tracked service. If the item arrived faulty, damaged or not what you ordered, we cover it in full. Returns go to our overseas returns centre.
How do I start a return?
Email support@arthurbenson.com with your order number and what's up, and we'll send over the steps and the return address. Wait for that before posting anything back, or it may not be processed.
My order came damaged or incorrect, what do I do?
Email us within 30 days with your order number and a few clear photos. We'll sort a replacement, repair or full refund, postage included, at no cost to you.
When does my refund come through?
Once your return has arrived and passed a quick check, approved refunds are processed back to your original payment method within 7 days of approval.
Payment & security
Which payment methods can I use?
All major credit and debit cards, plus the other options shown at checkout. Every payment is processed securely.
Is it safe to pay on your site?
Yes. Card details are handled by secure payment processors and we never store full card numbers. Our Privacy Policy covers how we look after your data.